School-Year Quality Guarantee
At Educational Products, Inc. (EPI), we know that when it comes to your school supply program, quality matters. That’s why we are the ONLY prepackaged school supply company that stands behind all the items and brands in our school supply packs — for the entire school year.
When you choose EPI, you’re choosing:
- 100% satisfaction with every item in your pack.
- Guaranteed quality from brands you trust.
- The confidence that comes from partnering with a leader in school supply programs.
Download and share our Quality Guarantee Certificate with your teachers and staff. Let them know to coordinate with you if they experience any issues with EPI products.
School-Year Quality Guarantee
At Educational Products, Inc. (EPI), we know that when it comes to your school supply program, quality matters. That’s why we are the ONLY prepackaged school supply company that stands behind all the items and brands in our school supply packs — for the entire school year.
When you choose EPI, you’re choosing:
-
100% satisfaction with every item in your pack.
-
Guaranteed quality from brands you trust.
-
The confidence that comes from partnering with a leader in school supply programs.
Download and share our Quality Guarantee Certificate with your teachers and staff. Let them know to coordinate with you if they experience any issues with EPI products.
Our Promise to You
If any item in your EPI school supply pack is defective or fails to meet your expectations during the current school year, we’ll replace it with a similar item — free of charge.
This guarantee:
✅ Covers all items and brands in your pack
✅ Lasts the full school year
✅ Is backed by our dedicated customer service team
Please note: The guarantee does not cover replenishment of consumable items that are used up through normal classroom activities.
How to Request a Replacement
If you have a concern about an item's quality:
1
Contact your EPI representative directly.
2
Provide details about the item and the issue.
3
We'll promptly send you a replacement so your students never miss a beat.
Supporting Your School Supply Program
Our Quality Guarantee is part of our commitment to making your school supply program easy, reliable, and successful. It’s one more way we help parent groups and schools deliver the best experience possible for students and families.
If you have a question or need to contact your EPI Representative, complete the Contact Us form at the link below.